Returns & Exchanges

We want you to love your Lume experience, which is why we offer a 60-day satisfaction guarantee on all first-time orders. If you are not completely satisfied with your purchase, you can return your items for a full refund or exchange within 60 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Center and enter your order number and shipping zip code to start the process.

• 2.
  Print Your Label

  Select the items you wish to return and download your prepaid USPS or UPS shipping label provided by our system.

• 3.
  Package Your Items

  Securely pack the products in their original packaging or a sturdy mailer, ensuring the return authorization slip is included inside.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.